Customer Assurance through Remote
monitoring and Enhanced Service solutions
A remote solution for your visual technology
How Panasonic CARES works
Available in different tiers, the monitoring system connects devices, locations, the cloud platform and remote mobile devices.
Every device has an external module to enable 3G connectivity, with every unit linked to an account. Every account can have multiple units connected to it, regardless of location (multi-site). Installation and set up is simple and out-of-the-box. The cloud-based remote monitoring platform handles multiple accounts and the cloud architecture allows for easy expansion and high service level agreements (SLAs).
The contents of the server can be accessed from anywhere by any mobile device (via a web interface) and alarm notifications are received on mobile devices (email). Devices can be controlled remotely from mobile terminals.
If you opt for a one of the higher service tiers, alarms and system diagnostics are monitored by Panasonic’s Customer Service team. The team reacts to an alarm by alerting either your internal AV team or a dedicated Panasonic engineer, depending on the tier you’ve chosen to fix issues or remotely troubleshoot and fix problems.
The right support and the right level
Our Panasonic CARES remote monitoring and maintenance service is available in a number of different tier options to choose from, dependent on your precise requirements.
Of course, we understand that every business has a unique set of needs, so we will always look to tailor our service as closely to your circumstances as possible.